Shipping Policy

Shipping Policy

Effective Date: June 24, 2026

At Ovenave, we are committed to providing reliable and efficient shipping services to ensure your order arrives safely and on time. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping procedures.

1. Shipping Destinations

Currently, we only ship to addresses within the United States.

We do not currently offer international shipping.

2. Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders are not processed on weekends or public holidays.

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

• Orders will only be processed after successful payment verification.

Please ensure all billing and shipping information is accurate when placing your order.

3. Shipping Methods & Delivery Times

Standard Shipping

• Estimated Delivery Time: 7–15 Business Days

• Shipping Fee: $10.00

• Free Shipping on Orders Over $60.00

Expedited Shipping

• Estimated Delivery Time: 3–7 Business Days

• Shipping Fee: $20.00

Please note that delivery estimates do not include order processing time.

Delivery times are estimates only and may vary due to carrier delays, weather conditions, peak seasons, holidays, or other factors beyond our control.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing:

• Tracking number

• Shipping carrier information

• Tracking link (if available)

You may use the tracking information provided to monitor the status of your shipment.

If you experience issues with tracking updates, please contact our customer support team.

5. Shipping Issues

Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us and we will work with the shipping carrier to investigate the delay.

Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us as soon as possible.

• Provide your order number and supporting documentation or photos.

• We will work with the shipping carrier to determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Ovenave is not responsible for orders that cannot be delivered due to:

• Incorrect shipping addresses

• Incomplete address information

• Refused deliveries

• Failure to collect packages

6. Returned Packages & Reshipment

If a package is returned to us because of:

• An incorrect address

• Failed delivery attempts

• Refused delivery

We will contact you regarding reshipment options.

Additional shipping charges may apply for reshipment requests.

7. Order Cancellations

Orders may be canceled only before they enter the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation is no longer possible. Customers must follow our Refund & Returns Policy after delivery if they wish to return an item.

8. Important Information

Address Verification

Please carefully review your shipping address before completing your purchase.

Signature Requirements

Certain orders may require a signature upon delivery. Please ensure someone is available to receive the package if required.

Shipping Delays

Unexpected circumstances such as severe weather, natural disasters, carrier disruptions, or public holidays may affect delivery schedules.

While we will do our best to assist, such delays may be beyond our control.

9. Contact Information

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Ovenave

📧 Email: [email protected]

📞 Phone: +1 (920) 816-1648

📍 Address: 755 Adee Ave, The Bronx, NY 10467, United States

Thank you for choosing Ovenave. We appreciate your business and are committed to providing a secure, reliable, and efficient delivery experience.