Refund & Returns Policy

Refund & Returns Policy

Effective Date: June 24, 2026

At Ovenave, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Returns Policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in the same condition as received.

• The item must be returned within 30 days of the delivery date.

• The item must be returned in its original packaging, including all tags, accessories, and documentation (if applicable).

• Proof of purchase or order confirmation may be required.

Please note that items purchased during promotional events or marked as clearance/final sale may not be eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at [email protected] or call +1 (920) 816-1648.

Please provide:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the product if it is damaged or defective

Step 2: Return Authorization

After reviewing your request, we will provide return instructions and, if approved, a Return Authorization (RA) number.

Step 3: Ship the Item

Securely package the item and return it using a trackable shipping service. We recommend retaining proof of shipment until your return has been processed.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was received

• The item arrived damaged

• The item is defective

In these situations, Ovenave will cover reasonable return shipping expenses.

4. Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 7–10 business days.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error.

• Processing times may vary depending on your payment provider or financial institution.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

We will evaluate the claim and, where applicable, provide a replacement, exchange, or full refund.

6. Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Products damaged through misuse or normal wear and tear

7. Exchanges

If you would like to exchange an item for a different size, color, or available alternative, please contact our support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be offered instead.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process after delivery.

9. Contact Information

For questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Ovenave

Email: [email protected]

Phone: +1 (920) 816-1648

Address: 755 Adee Ave, The Bronx, NY 10467, United States

Thank you for shopping with Ovenave. We appreciate your business and are committed to providing excellent customer service and a positive shopping experience.